COVID-19 Information
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Our Services during the Covid-19 pandemic

COVID 19 has had an extraordinary effect on us all. Our goal, as a community, is to slow and stop the spread of the illness and keep us all safe. Due to COVID 19, the Golden Family Center is closed to in-person and drop-in appointments. Our office and counselling staff are adapting by providing phone and virtual appointments and staying in touch through email and text.

We are developing a Covid-19 Safety Plan in line with WorksafeBC guidelines so that we can return to safe operation and re-open. Please check back here for our re-opening date.

Existing Clients

Your counsellor or support worker has likely been in touch with you via phone or email or text. If you are not sure when your next appointment is, please call Tracey at 250-344-2000, and she will help you check your appointment time, or set up a new appointment if you do not yet have one.

New Clients

If you are thinking about trying our counselling and support services, you can still get started now, even though our office doors are closed. Please call Tracey at 250-344-2000, and she will schedule a phone intake appointment with you. The intake worker will be in touch with you ahead of the intake appointment by phone or email, to arrange to send out paperwork to you.

Wednesday Drop-in Counselling Clinic

The Drop-in Counselling Clinic is open on Wednesdays as usual, but is now offering virtual or phone sessions for anyone who needs support in these overwhelming times. Please call Tracey at 250-344-2000 on Wednesday morning after 8:45 am to register for one of the four sessions.

Getting our voicemail when you phone?

We may not be able to answer each phone call right away, and you may end up getting our voicemail, even during normal office hours. Please leave a message with your name and number and we will call you back as soon as we can.

Financial help

Different kinds of financial help are available, but it can be tricky to find out what you qualify for. There is local help available, just a phone call or email away. Lori at the Golden Community Coop can help you find what you need. You can reach her between 11am – 7pm on Tuesdays through to Saturdays at 250-344-3111 or you can email her at support[at]goldencommunitycoop[dot]casupport{at}goldencommunitycoop{.}ca

The Golden Community Coop website itself has up-to-date information on provincial and federal support programs  http://www.goldencommunitycoop.ca/covid–19-response.html


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