Should you have any concerns or complaints about the services at the Golden Family Center, please let us know. We will respond to all complaints in a timely and respectful manner, reflecting our commitment to provide quality services.
Complaints are accepted verbally and in writing. When making a complaint, we encourage you to share as much detail as possible and include your contact information. While you can make an anonymous complaint, it is sometimes difficult to follow-up due to insufficient information.
When possible, you are encouraged to speak first with the staff member connected to your concern, in order to arrange a meeting to address your concerns. You have the right to have an advocate present during this or any subsequent meetings if you so prefer.
If resolution is not reached at Step 1, please contact the Executive Director (ED) to arrange a meeting or speak over the phone. The ED will mediate between you and the staff person involved regarding your concerns.
If resolution is not reached at Step 2, the ED will, with your consent, advise the Board of the Golden Family Center and request that a Complaints Committee review your concerns and meet with you.
If the above steps do not resolve your concerns, you may contact the following organizations for assistance:
- BC Ombudsperson: 1-800-567-3247 / www.ombudsman.bc.ca
- BC Representative for Children and Youth: 1-800-476-3933 / www.rcybc.ca
- MCFD Complaint Resolution – Interior Region: 250 417-4176